Leadex is a B2B data provider platform for cold outreach. You receive a filtered spreadsheet of business contacts with verified email, phone number, and LinkedIn profile — raw contact data for your own outreach, not leads who already showed interest.

How does Leadex work?

Choose a data package, fill in your targeting criteria (industry, location, company size, job titles), complete secure payment, and receive your filtered contact spreadsheet delivered to your email.

Do you guarantee sales or conversions?

No. Leadex provides cold contact records for outreach. Whether these contacts turn into customers depends entirely on your own sales effort, outreach strategy, and follow-up.

Is there a free trial?

Yes — your first 30 data records are completely free. Claim your free trial with no payment required.

Refund Policy | Leadex

Name: Leadex B2B Contact Data
Brand: Leadex
Price: 69 USD
Rating: 4.8 (312 reviews)

1. Overview

At Leadex, we are committed to providing high-quality, verified business leads. We understand that satisfaction is important, and this Refund Policy outlines the terms under which refunds may be issued for purchases made through our platform.

2. Digital Product Nature

Lead packages are digital products that are delivered electronically to your email immediately upon purchase. Due to the nature of digital goods and the immediate delivery of lead data, all sales are generally considered final once the leads have been delivered.

3. Eligible Refund Scenarios

We may issue a full or partial refund in the following cases:

Non-delivery: If you did not receive the leads after a confirmed and paid purchase, we will either redeliver the leads or issue a full refund.
System error / charged without delivery: If the system charged you but leads were not delivered, you are entitled to a full refund.
Significant quality issues: If more than 30% of the leads in your package are found to have invalid or non-existent contact information (e.g., bounced emails, disconnected phone numbers), you may request a partial refund or replacement leads proportional to the defective data.
Duplicate purchase: If you were accidentally charged twice for the same package, we will refund the duplicate charge in full.
Technical errors: If a system error caused an incorrect charge or wrong package delivery, we will correct the issue and issue an appropriate refund.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

Change of mind after leads have been delivered
Failure to convert leads into sales (lead quality does not guarantee conversion)
Leads that were accurate at the time of delivery but have since changed
Dissatisfaction with lead volume when the correct number of leads was delivered as per the purchased package
Violation of our Terms of Service resulting in account suspension

No Guarantee of Results: Leadex sells contact data for cold outreach, not guaranteed business outcomes. We do not guarantee any specific response rate, conversion rate, number of meetings booked, or deals closed. The success of your outreach depends entirely on your own efforts, messaging, targeting, and follow-up — not on the leads themselves. Accordingly, refunds cannot be claimed on the basis that leads did not result in sales, replies, or any other business outcome.

5. How to Request a Refund

To request a refund, please follow these steps:

Contact our support team through the in-app support chat or email us at leadexldt@gmail.com
Provide your order details (package name, purchase date, email address used)
Describe the issue and provide evidence where applicable (e.g., screenshots of bounced emails)
Our team will review your request within 3-5 business days

6. Refund Timeframe

Refund requests must be submitted within 14 days of the purchase date. Requests made after this period will not be eligible for a refund. Once approved, refunds will be processed within 5-10 business days and returned to the original payment method.

7. Replacement Leads

In some cases, instead of a monetary refund, we may offer replacement leads to make up for any verified defective data. This option allows you to receive full value for your purchase. Replacement leads will match the criteria of your original order as closely as possible.

8. Disputes

If you are unsatisfied with the outcome of your refund request, you may escalate the matter by contacting our support team for a secondary review. We are committed to resolving all disputes fairly and promptly.

9. Changes to This Policy

Leadex reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting to our website. The policy in effect at the time of your purchase will apply to that transaction.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:
Leadex | Jerusalem, Israel
Phone: +972504949218
Email: leadexldt@gmail.com

For our full Cancellation Policy (including Israeli consumer protection law), please see our Cancellation Policy page.