Cancellation & Refund Policy

1. Overview

Leadex is committed to providing high-quality, verified business leads. This Cancellation & Refund Policy outlines the terms under which cancellations and refunds may be issued for purchases made through our platform.

2. Eligible Cancellation & Refund Scenarios

• Non-delivery: If you did not receive the leads after a confirmed and paid purchase, we will either redeliver or issue a full refund.
• System error / charged without delivery: If the system charged you but leads were not delivered, you are entitled to a full refund.
• Duplicate charge: If you were accidentally charged twice for the same package, the duplicate charge will be refunded in full.
• Significant quality issues: If more than 30% of leads have invalid contact information, you may request a partial refund or replacement leads.

3. Non-Refundable Situations

• Change of mind after leads have been delivered
• Failure to convert leads into sales (lead quality does not guarantee conversion)
• Leads that were accurate at delivery but have since changed
• Violation of our Terms of Service

4. How to Request a Cancellation

1. Contact us via email at leadexldt@gmail.com or phone: +972504949218
2. Provide order details: package name, purchase date, email address
3. Describe the issue and provide evidence where applicable
4. Our team will review your request within 3-5 business days

5. Refund Timeframe

Refund requests must be submitted within 14 days of the purchase date. Once approved, refunds will be processed within 5-10 business days to the original payment method.

6. Contact Us

Leadex
Jerusalem, Israel
Phone: +972504949218
Email: leadexldt@gmail.com